A Better Hospital Patient Experience

I Am the patient

And I want to be part of the conversation about my own health.

I want ongoing communication with my:

       Doctors
       Nurses
       Family and friends
       Hospital services
          +   Pastoral care
          +   Food services
          +   Gift shop
          +   Housekeeping

As within any other industry, I expect excellent customer health service. 

C10 Connect allows me to use my smartphone, tablet, computer, or hospital-provided device to make my hospital stay as pleasant and informative as possible.  And my communications are confidential, secure, and quick.

I like that.

 

my Hospitals and Medical Centers

My happiness counts.

C10 Connect offers hospital and medical centers the opportunity to address my patient satisfaction issues including:

       My pain management
       Doctor and nurse communication
       Responsiveness of staff 
       Nighttime quiet environment
       Room and bathroom cleanliness
       Communication of my discharge information
       My willingness to recommend your facility

C10 Connect offers hospitals the communication required for better patient quality of care.

Hospitals like that.

 

My Patient Experience

I am a healthcare consumer.

I expect service, courtesy, promptness, and a pleasant stay while I receive medical treatment in the hospital.

C10 Connect gives me continued connection to my medical care team after I go home so my loved ones and I have proper:

       Information
       Transportation 
       Contacts
       Follow-on appointments
       Support

The last thing I want is to wind up unnecessarily in the hospital again for not following medical orders properly.

Medical services are not cheap.  I want my experience to be a good one. 

C10 Connect gives me the tools to be heard.  

We all like that.

Active Management and the Patient Experience With UC Medical Center CEO, Lee Ann Liska

- By Ellie Rizzo

If there's one thing Lee Ann Liska, CEO of University of Cincinnati Medical Center, can tell you about improving patient satisfaction scores, it's that taking on score improvement requires passion — and a lot of it.

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Health systems turning to clinical quality to determine compensation

- By Guy Boulton of the Journal Sentinel

John Oliverio was the highest-paid chief executive of a health system in the Milwaukee area last year, making a total of $2.7 million at Wheaton Franciscan Healthcare.

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Hospital Testing Tablets to Boost Patient Care, Lower Costs

- By Clint Boulton - The Wall Street Journal

New York-Presbyterian Hospital is letting patients call for nurses from Windows 8 tablet computers to make care more efficient.

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Doubling Down on the Patient Experience

- By Haydn Bush - Hospitals & Health Networks

Many hospitals are taking a two-pronged approach to make sure HCAHPS scores help, rather than hurt, Medicare payments.

Read More

Health IT Innovation Finalists Announced for NCHICA and Intel Awards

- PR Log

TRIANGLE PARK, NC -- The North Carolina Healthcare Information and Communications Alliance, Inc. (NCHICA) and Intel Corporation have announced finalists for the Health IT Innovation Awards, which recognize outstanding applications of technology and unique approaches to improve the quality and efficiency of healthcare delivery within the United States.

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Patients have spoken

 

  • picture“I had great a experience and would give it my highest recommendation.”
  • picture“The little things we do for our patients are infinitely the most important. “
  • picture“Patient satisfaction is our goal.”

Testimonials

1)

 

"Having been a patient at the city's larger hospitals where care was very impersonal, I was highly impressed by being able to communicate my needs effectively to the medical staff through the new patient app on the iPad."

 

2)

 

"The doctors, nurses and staff were great. The new communication tool was wonderful. I would give it my highest recommendation."

 

 

3)

 

"Excellent facility. With the new communiction tool I was able to keep my husband and friends well informed during my stay. Very happy with my experience there."